Noble Systems Noble Systems


1.888.866.2538 | Outside US
Company

Careers at Noble Systems

Noble Systems is a worldwide leader in providing contact center and customer relationship management systems. Headquartered in Atlanta, GA, we employ 300+ highly accomplished and energetic individuals that contribute to the overall success of the organization. As a successful growing business we have opportunities for like-minded people at all levels in the company.

Below is a list of our current openings. If you are interested in joining our dynamic team, please send your resume and cover letter to nscjobs@noblesystems.com or fill out our Online Job Application.


Current Openings

Enterprise Support Engineer
New Albany, OH

Responsibilities include:
  • Comprehensive issue documentation
  • Complex technical problem mitigation
  • SLA Adherence
  • Root Cause Analysis
  • Escalation as necessary
  • Issue management through final resolution

Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:

  • Previous experience in a technical support environment
  • Ability to react quickly and effectively in a high pressure, time-sensitive environment
  • Successful completion of new and ongoing training for necessary products and services
  • Successful working remotely (telecommuting) with limited supervision
  • Excellent customer service and communications skills with attention to detail
  • Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges
  • Linux Server Administration (CentOS)
  • Database Operations (PostgreSQL)
  • Windows Server Administration (Windows Server 2008/2012)
  • Web Server Management (Microsoft IIS)

In addition, a successful candidate will have two or more of the following skills:

  • Database Support – PostgreSQL/MYSQL, Structured Query Languages
  • Telephony configuration and troubleshooting experience, including vendor management
  • Basic scripting knowledge (Awk, Bash, Perl, or similar)
  • Asterisk / VoIP PBX experience

Candidates for this position must be able to successfully adhere to or complete the following:

  • Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirements
  • Compliance with Federal regulations governing privacy, personally identifiable information, and sensitive data
  • Reside in the State of Ohio, within commuting distance of New Albany
  • Ability to travel up to 20% per year

Account Management Administrative Assistant
Atlanta, GA

We are currently seeking an Administrative Assistant that would like to contribute with day to day functions and interested in career growth within the department.

Responsibilities:
  • Weekly reporting using Excel
  • Scheduling meetings and conference calls with large numbers of attendees in different time zones
  • Composing e-mails to internal staff, customers, and vendors
  • Create and modify existing documents, policies/procedures, and forms
  • Interact face to face and via phone with all levels of management, customers, and vendors in a professional manner

Requirements include:

  • College degree
  • Previous work experience, preferably in a role working with customers
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Ability to pay close attention to detail and work in a fast-paced environment
  • Must have working knowledge of MS Office Applications (Word, Outlook, Excel, Project)

Administrative Assistant – Systems Engineering
Atlanta, GA

Requirements/Responsibilities:
  • Must be organized, efficient, detail oriented, and able to multi-task
  • Proficient in Word and Excel
  • Will be responsible for generating weekly reports
  • Will be responsible for keeping track of Sales Order approvals and Support Deviations
  • Will be managing the VP’s calendar and schedule
  • Responsible for creating and updating policies and procedures as needed
  • Responsible for expense reports and booking travel as needed
  • Responsible for processing HR documents as needed
  • Responsible for keeping track of attendance, vacation, and PTO
  • Will have to follow through with special projects as assigned

CRM Analyst/Developer
Atlanta, GA

We are currently seeking a Systems Analyst to join our MIS Department. The Systems Analyst will be responsible for day to day support of internal CRM platforms. Additionally, the Systems Analyst will audit various data elements to ensure data integrity as well as determining appropriate improvements in process or design to facilitate better data integrity. The Systems Analyst will assist in various aspects of supporting internal CRM platforms from process improvement, user security, documentation, reporting, etc. The Systems Analyst will serve as a back up to the Director of CRM Systems.

Education and/or Experience:
  • Associate's Degree required; Bachelor's Degree preferred; in an IT related field
  • 3 or more years' experience with large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, Salesforce.com, SalesLogix, or Pivotal) required
  • 2 or more years' of business analysis experience
  • Excellent customer relationship management skills
  • Saleslogix/Infor CRM experience preferred
  • Database design experience is a plus
  • Experience writing Crystal Reports preferred
  • Ability to work independently, as well as contributing as an effective team member
  • Solid understanding of business and information technology processes
  • Excellent organizational, writing, interpersonal and communication skills, attention to detail, and ability to multi-task and meet deadlines
Essential Duties and Responsibilities:
  • Assist in auditing of system data to ensure accuracy
  • Document policies and procedures relative to departmental duties and user support related tasks
  • Provide end user support for support systems
  • Document reports and tasks
  • Manage user set up and security
  • Manage internal corporate projects as required
  • Assist with the identification of internal user needs for CRM
  • Analyze current processes and recommend improvements
  • Create technical specifications documentation for customization requests
  • Provide timely, high quality service that meets or exceeds user expectations

Data Analyst
Atlanta, GA and Austin, TX

The Data Analyst will implement predictive models to benefit business clients, apply advanced algorithms to improve current models, and provide sophisticated analytic consulting to clients.

Responsibilities Include:
  • Conduct analysis for statistical modelling projects with minimal guidance from senior team members including:

    • Explore and clean data
    • Configure and review predictive models
    • Document and present analytic results
  • Work effectively in a team environment with all levels of the organization including client support and implementation engineering.
  • Work on multiple projects simultaneously; deliver quality results in a timely manner.
  • Communicate with the client to obtain information, present or assist in presenting analytic results throughout the course of the project.
  • Identify process improvement opportunities and develop new tools.
Requirements Include:
  • B.S degree in Mathematics, Statistics, Physics, Computer Science, Operations Research, or an equivocal level of experience in a similar field.
  • Excellent math and statistics skills
  • Ability to work on multiple projects at one time and independently
  • Working knowledge of relational databases (Oracle SQL or SQL Server preferred)
  • UNIX/Linux experience
  • Experience in computer programming (Perl, Python, R, SAS, Matlab, or JAVA)
Preferred Qualifications include:
  • MS in Statistics, Mathematics, Computer Science, or Operations Research
  • Direct working experience with logistic regression modelling, optimization or other quantitative analysis applied to real business problems
  • Strong programming experience in Perl (and/or Python), R, or Fortran
  • Advanced Excel skills including VBA
  • Experience with call centers for collections or telemarketing

Human Resources Assistant
Atlanta, GA

Excellent Opportunity to break into the Human Resources field! Noble Systems is searching for an HR Assistant who will support the HR Team with responsibilities in the areas of payroll/benefits, recruiting, HRIS, Employee Engagement, and Compliance. This position also includes various general office functions.

Responsibilities Include:
  • Payroll processing back-up, reporting, and filing
  • Assist employees with benefits inquiries
  • Assist Corporate Recruiter with phone interviews/sourcing, new hire on-boarding
  • Employee engagement activities - help with corporate events
  • Assist leadership with HR-related projects
  • Various administrative duties including policy and procedure updates, back-up receptionist duties
Requirements:
  • Must maintain confidentiality in all HR matters
  • Ability to calculate pay-related functions - overtime, commissions, taxes, etc.
  • Excellent communication and interpersonal skills
  • Proficiency in MS Office (Outlook, Word, Excel)
  • Ability to manage multiple priorities
  • Previous experience in a corporate environment
  • Excellent attention to detail
Perfect Candidate will have all of Above Requirements AND Below...
  • College degree in related field
  • Previous experience with HRIS/payroll system
  • General knowledge of payroll, benefits, and employment practices’

Implementation Engineer
Atlanta, GA

Duties:
  • Responsible for installing customer hardware and software with Scheduler, UDDP, and/or Touchstar which includes working with physical and virtual server hardware doing installations and configurations, performing Linux operating system configuration for CentOS and Redhat; performing core system configuration using OS configure files and PostgreSQL database; performing telephony configuration and testing using SIP and T1 technologies which compromises of setting up SIP connections including NAT, setting up T1s using various protocols and making test calls though company software and Asterisk for both SIP and T1 connections; train customers on software which contains classroom based training using presentations and follow-along classwork and Ad-hoc training via web conferencing; configuring and testing company software which includes upgrading software using core Linux skills and product specific knowledge making test calls and record test results using core product knowledge and knowledge of all associated technologies, and using trained proprietary product knowledge to configure systems based off of customer requested functional design; providing customer support on-site and remotely including working with customers on the phone to provide experienced technical support and software and platform and working with customers on-site to provide immediate access to technical resources in the event of issues with software deployment.
Requires:
  • 3 years of experience in the job offered or closely related position. Experience which may have been obtained concurrently must include 3 years of experience with Touchstar and Touchstar PBX products and Asterisk CTI IP Phone System.

Please mail resume to: Ms. Pam Klustner, Noble Systems Corporation, 1200 Ashwood Parkway, Ste. 300, Atlanta, GA 30338.

Implementation Engineers
Atlanta, GA

Noble Systems Corporation, a worldwide leader in providing call center solutions, has immediate openings for Implementation Engineers.

Responsibilities include:
  • Excellent communication and customer service skills
  • Advanced troubleshooting and problem solving skills
  • 4-year degree in IT, Computer Science or related degree, or an equivalent level of experience in a similar field
  • Must be available on nights and weekends as necessary
  • Requires 75% Travel
Technical experience or knowledge of one or many of the below:
  • SQL and “good database” practices
  • Linux/Unix Operating System
  • Windows Desktop Applications
  • Software delivery, training, or call center experience
  • Networking

Linux & Telephony Server Support Technician
Atlanta, GA

Noble Systems Corporation, a global provider of contact center software solutions, is seeking an Asterisk Support Technician to augment a dynamically growing department.

Job responsibilities will include:
  • Technical Troubleshooting Skills
  • Telephony problem mitigation
  • Comprehensive issue documentation
  • Issue management through resolution
  • Escalation as necessary

Successful candidates will have or be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: previous experience in a help desk environment, ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills. Experience supporting Linux Servers, Telephony Equipment, and/or call centers is a plus.

In addition, a successful candidate will have one or more of the following skills:
  • Linux/Unix Server Operating System Experience
  • Database Experience including PostgreSQL, Structured Query Language
  • Windows Server Administration Experience
  • Computer Networking Experience
  • Asterisk/VoIP/Telephony Server Experience

Noble Systems offers competitive salaries commensurate with experience and a comprehensive benefits package. Qualified candidates please send resume and salary requirements to nscjobs@noblesys.com.

No agencies please

Payroll/Benefits Specialist
Atlanta, GA

Noble Systems is searching for a Payroll/Benefits Specialist to manage the activities relating to the company payroll, benefits, and HRIS processing. This individual will be the company's subject matter expert with all payroll administration, as well as the employee resource for benefits, insurance, HRIS/employee self-service, and PTO record keeping questions and concerns.

Responsibilities include:
  • Process and ensure accuracy of bi-weekly, multi-state payroll
  • Enroll employees in 401(k), health insurance, and other benefit programs
  • File tax returns
  • Process federal and state required deductions
  • Ensure accuracy of attendance records
  • Reconcile monthly insurance provider bills and submit for payment
  • Provide information for accounting and 401(k) audits
  • Update employee information regarding tax withholding, change of address, and 401(k) participation
  • Maintain employee active and terminated files
  • Ad hoc HRIS metric reporting
  • Process annual W-2s and 1095 distributions
Requirements include:
  • 2 years payroll experience (in-house payroll processing a plus)
  • Understanding of benefit processes and procedures, eligibility & enrollment rules preferred
  • College degree preferred
  • High level interpersonal skills to handle sensitive and confidential situations
  • Microsoft Office with proficiency in Excel
  • Previous working experience of HRIS and self-service system
  • Knowledge of payroll calculations

Production Specialist
Atlanta, GA

We are currently looking for a Production Specialist to join our growing MIS department in Atlanta, GA. The Production Specialist is responsible for working with Production, Shipping, and Purchasing departments to assist with daily tasks related to system builds, shipments, and receipt of inventory and shipments.

Qualifications:
  • A minimum of 2 years' previous experience in an inventory or purchasing position in the computer industry and technical knowledge.
Essential Duties:
  • Processing internal parts and equipment requests from multiple departments in a time sensitive turnaround and urgency
  • Processing receipt of new equipment and returned equipment into the company inventory tracking system
  • Handle the receipt of non-inventoried products and notifying multiple recipients and departments of arrival
  • Working with Purchasing Specialist to update monthly, quarterly, and yearly shipment spreadsheet
  • Facilitating proof of deliveries for shipments to customer locations for new orders and parts requests shipped to customer sites and internal company locations
  • Processing urgent shipment requests via FedEx or Delta Dash for same day delivery
  • Assisting with quarterly and yearly physical inventory count
  • Processing return merchandise authorizations (requesting from vendor and shipments back to vendor)
  • Working with Production Engineers to build physical systems as needed
  • Ability to handle stress and work in a fast pace environment
  • Ability to work nights and weekends when necessary

Project Manager
Atlanta, GA

Noble Systems Corporation, a worldwide leader in providing call center solutions, has immediate openings for a Project Manager.

Responsibilities include:
  • Managing overall client implementations to ensure that the implementation is completed in accordance with the items purchased, in budget and on time.
  • Coordinating all necessary resources, establishing timelines, and communicating updates to all parties including Noble Systems executives.
  • Conducting regular calls with the client and technical resources to review requirements, prepare documentation, coordinate activities, etc.
  • Extensive tracking and reporting of all project activities, milestones, and deliverables
Requirements include:
  • Bachelors Degree in related field
  • 5+ years direct project management experience
  • PMP certification preferred.
  • Excellent written and oral communication skills, with strong interpersonal skills
  • Strong technical aptitude.
  • Proficient in Word, Excel, MS Project or other project management software, CRM and/or ERP
  • Ability to multi-task, work with minimal supervision, and handle escalated situations.
  • Knowledge of telephony terminology and call center technologies

Sales Account Managers
Atlanta, GA and all major U.S. cities

Enterprise Solution Selling of Customer Contact Solutions

$250K+ high personal revenue potential

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Sales Account Managers, supporting both National and Regional Accounts, focused on Enterprise solution selling of Cloud and Premise based Contact Center Solutions.

Sales Account Managers are energetic and passionate sales professionals, assigned to enterprise accounts nationally and within specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers amble opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain a Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Atlanta
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales order and other matters.
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor.
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Hunter mentality. Technical aptitude.

Software Developers
Atlanta, GA

Responsibilities will include:
  • Work with peers, product management and customers to design and implement new product lines and features.
  • Provide input for release notes, product documentation and training material.
  • Peer review developer code for best practices.
Must have Qualifications:
  • Experience with ASP.NET Web Forms and/or MVC 4+
  • Strong analytical and problem solving abilities
  • Demonstrated understanding of software development methodologies, programming concepts, design patterns, OOP/OOD, and database design
Preferred Qualifications:
  • C# (3.5+ preferred)
  • Experience with JavaScript Libraries: Angular, Knockout, JQuery
  • Experience with TDD concepts and .NET Unit testing frameworks
  • Prior experience with call center application development is a plus
  • Prior experience with work force management systems development is a plus

Software Engineer
Oklahoma City, OK and Austin, TX

Noble Systems Corporation a leader in predictive analytics software has immediate need for a strong Java developer.

Specific responsibilities include, but are not limited to:
  • Participate in full software development life cycle including requirements, design, development and test automation.
  • Work closely and collaboratively with quality assurance engineers and support engineers.
  • Troubleshoot and fix product issues identified internally and customer deployments.
  • Ability to work under minimum supervision.
Requirements:
  • A Bachelor’s degree in Computer Science preferred or equivalent education and or experience
  • Minimum of 5+ years object oriented architecture, design, and development experience
  • Minimum of 3 years experience with commercial Java development
  • Experience with Java, JDBC, JMS, JMX, Spring, XML, Ant, JUnit and Eclipse
  • Experience with PERL scripting language a plus
  • Experience with .Net, ASP, C# is a plus
  • Experience with agile development and continuous integration
  • Experience with working on multiple concurrent product releases
  • Experience with Windows , Linux, Solaris or some flavor of UNIX
  • Proficiency in a variety of data structures XML, JSON, and relational databases
  • Intrinsic understanding of software development life cycles
  • Excellent oral and written communication skills
  • Ability to work independently and as part of a team
Valued Skills:
  • Experience and understanding of Service Oriented Architectures
  • Experience with transactional and real-time systems
  • Experience with web frameworks and web services
  • Knowledge of programming techniques for handling large data sets
What we offer:
  • Competitive salary
  • 401(k)
  • Outstanding medical, dental, and vision benefits
  • Relaxed work environment
  • Opportunity for you to make a huge impact to the company

Systems Engineer
Atlanta, GA

The qualified candidate will possess, at a minimum, a Bachelor's Degree in IT, Computer Science, Industrial Engineering, Artificial Intelligence, a related science degree, or an equivalent level of experience in a similar field. The qualified candidate will have either experience or good knowledge of one or many of the below:

  • SQL and "good database" practices
  • Linux/Unix Operating System
  • Windows Desktop Applications
  • Software delivery, training, or call center experience
  • Networking
  • Empirical testing methodology
  • Requires 15% travel

Systems Security Analyst
Atlanta, GA

We are looking for a passionate, top-notch Security Analyst who thrives in a collaborative environment. You love working with colleagues you can learn from and rely on, while bringing a lot to the table yourself. You should have deep experience with IT security technologies and operations. The Security Analyst is responsible for the analysis, design, administration, and monitoring of security controls for the Noble Systems network, applications, and data in accordance with Noble Systems security, privacy, and compliance policies. In the end, you make decisions with the data you have and execute against a plan. You are an elite resource who loves working with others of the same caliber.

Position Responsibilities:
  • Review Logs in Solarwinds LEM and correlate data into usable information for digest
  • Assist in utilizing Solarwinds LEM Data to resolve security issues
  • Review SourceFire IPS/IDS tools and build recommendations from intel gained from the systems
  • Trend Micro Administration - review logs, systems, and endpoint compliance
  • Review information gained from our Active Directory auditing tools; assist in remediation of issues discovered
  • Assist in managing updates for systems throughout the enterprise
  • Review all security scans from Nessus and Qualys and assist with remediation of issues discovered
  • Maintain the Knowledge Base for security compliance procedures and information
  • Operational Support on a rotating basis outside of normal work schedule which may include after hours, weekends, and holidays
Job Qualifications:
  • 2-5 years of information security related experience, in areas such as: security operations, incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, intrusion detection, or firewall administration
  • 2-5 years' experience of one of the following:
    • Network operations or engineering
    • System administration on Linux and Windows
  • In addition, the ideal candidate should have the following knowledge/experience:
    • Moderate to advanced event analysis leveraging SIEM tools
    • Moderate incident investigation and response skill set
    • Moderate log parsing and analysis skill set
    • Moderate knowledge of networking fundamentals (TCP/IP, network layers, Ethernet, ARP, etc.)
    • Moderate knowledge of malware operation and indicators
    • Moderate knowledge of current threat landscape (threat actors, APT, cyber-crime, etc.)
    • Moderate knowledge of IDS/IPS systems
    • Moderate knowledge of Windows and Linux
    • Moderate knowledge of Firewall and Proxy technology
    • Basic to moderate knowledge of penetration techniques
    • Basic knowledge of data loss prevention monitoring
    • Basic experience with scripting
    • Basic knowledge of forensic techniques
    • Basic to moderate protocol analysis experience (Wireshark)
    • Basic knowledge of audit requirements (PCI, HIPPA, SOX, etc.)
    • IDS/IS/SourceFire/TCPIP Firewalls, Proxy, DDOS, data loss prevention understanding
  • Networking certifications (CCNA, etc.)
  • Platform certifications (Microsoft, Linux, etc.)

Technical Account Manager (Not a Sales Role)
Atlanta, GA

Responsibilities include:
  • Maintain customer-facing reports
  • Manage service level agreements (SLAs), change control processes (upgrades, rollbacks, and other changes to the system), and overall client relationships to ensure that the client is receiving the appropriate response to tickets opened
  • Proactively address potential issues
  • Conduct regular calls with the client to review issues to understand future needs, plans, etc.
  • Handle client escalations
  • Prepare ticket reports as necessary
  • Facilitate regularly scheduled customer calls
  • Coordinate with different internal and customer side departments
Requirements include:
  • 1+ years' experience in a corporate customer relationship position
  • Bachelor's Degree in related field or equivalent experience
  • Strong technical aptitude
  • Excellent communication skills
  • Must be fluent in Microsoft Office Suite, especially Excel, Word, and Access
  • Ability to set up spreadsheets, formatting, calculations, queries, etc.
  • Must be available on nights and weekends as necessary
  • Ability to work with little or no supervision
  • Ability to multi-task and work in a very fast-paced environment
  • Experience defusing escalated situations
  • Some travel may be required

Technical Project Manager
Atlanta, GA

Responsibilities include:
  • Documentation of the product and system implementations including knowledge base documentation
  • Resolve complex network and server related issues into actionable concepts for customers to understand
  • Direct and manage implementations for assigned projects
Requirements include:
  • SQL and “good database” practices
  • Linux CentOS and Windows platforms
  • Working knowledge of Windows Desktop Applications and Visio
  • Software delivery, training, or call center experience preferred
  • Must have excellent verbal and written communication skills
  • Knowledge of telephony or VoIP technology a plus
  • Must be able to multi-task in a fast paced environment

Technical Support Engineers
Atlanta, GA

Successful candidates will have or be pursuing a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: Previous experience in a help desk environment; Ability to react quickly and effectively in a high pressure, time-sensitive environment; and Excellent customer service and communications skills. Experience supporting call centers, Telephony Equipment, and/or Linux Servers is a plus.

In addition, a successful candidate will have one or more of the following skills:
  • Technical problem mitigation
  • Comprehensive issue documentation
  • Issue management through resolution
  • Escalation as necessary
Requirements include:
  • Asterisk Server Experience
  • Linux/Unix Server Operating System Experience
  • Database Experience including PostgreSQL, Structured Query Language
  • Windows Server Administration Experience
  • Computer Networking Experience

Technical Trainer
Atlanta, GA

Responsibilities include:
  • Collecting, storing and disseminating knowledge across all levels of the organization
  • Providing multi-channel training content for use within the organization
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play and computer based training
  • Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
  • Developing technical training courses
  • Conducting technical training sessions
  • Special projects as assigned
Requirements include:
  • College degree in related field or equivalent experience
  • Excellent oral and written communication skills
  • Excellent presentation and facilitation skills
  • Excellent interpersonal skills and ability to interact with all levels of the organization
  • Must have strong technical aptitude
  • Requires 75% travel

Business Development Managers / Inside Sales Account Manager
Oklahoma City, OK and Manchester, UK

Base + Commission + Bonuses

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Business Development / Inside Sales Account Managers focused on establishing relationships with prospective customers through our global Lead Generation process.

Business Development Managers / Inside Sales Account Managers are energetic and passionate professionals responsible for the creation of sales ready leads as well as solution selling of Cloud and Premise based Contact Center Solutions to Small to Medium sized Businesses (SMB). Business Development Managers / Inside Sales Account Managers will be required to work within defined phone based outbound calling campaigns to identify new and existing sales opportunities.

Business Development Managers / Inside Sales Account Managers will utilize the Noble Systems platform as well as other tools for direct prospecting within the assigned territories, industries, and other projects . Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving departmental goals
  • Work within defined phone based outbound calling campaigns
  • Communicate with executives and managers from prospect/client accounts
  • Meet virtually with prospects/clients for business assessments, presentations, meetings, demos
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 1 to 2 years of inside sales experience in telecommunications / software / contact center environment
  • Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Technical aptitude
  • Proven time management skills
  • “Hunter” mentality – Relentless
  • Internally driven to exceed expectations
  • Ability to working within a group setting communicating with prospects and customer via the telephone

Finance and Commercial Manager
Manchester, UK

We are currently seeking a Finance and Commercial Manager EMEA will be responsible for the Finance, Commercial and Human Resource functions for the EMEA and Indian regions. Reporting to the General Manager EMEA with a dotted line into the CFO in the United States.

Responsibilities:
  • Responsible for the financial and monthly Management Accounts and alignment with US (for EMEA and India).
  • Preparation of annual departmental budget requirements in conjunction with department heads.
  • Responsibly for control of overheads and system/process improvement, banking and cash management.
  • Oversight of quarterly VAT and Intrastat returns.
  • Liaison with external advisors for year-end accounts production in an accurate, timely and suitable format for the Auditors and CFO.
  • Managing random inspections of records by Inland Revenue or Customs and Excise.
  • Management of other external audits such as ISO Accreditations.
  • Review and maintain supplier contracts.
  • Liaison with Sales, external legal providers and US Legal Department for assistance with customer contracts.
  • Oversight of company payroll and review of annual P35 and P11D returns.
  • Administration of healthcare and pension schemes.
  • Oversight of calculation of Sales Account Manager commissions in line with their targets.
  • Administration of general and specific insurance policies.
  • Departmental staff management including regular performance reviews and training where required.
  • Management of issuing company mobile phones and administration of rental properties.

Requirements include:

  • You will be a qualified accountant (ACA/ACCA/CIMA or equivalent) with previous experience of working in a similar finance commercial role, ideally within the I.T, or Contact Centre sector although this isn't essential. You will have an understanding of US GAAP and have excellent communication and rapport building skills. You will be able to engage and influence non-finance stakeholders, and be able to challenge costs and suggest ideas and efficiencies.

Sales Account Managers
Home based, but requiring regular visits to Regional Head Office in Manchester UK

Noble Systems – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Sales Account Managers focused on enterprise solution selling of Cloud and Premise based Contact Centre Solutions.

£100K+ high personal revenue potential

Sales Account Managers are energetic and passionate sales professionals assigned to enterprise accounts and specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Manchester
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanour
  • Strong work ethic and ability to set and achieve personal goals and workplans
  • Technical aptitude
  • Ability to travel to existing customers and prospects to maintain relationships and drive the sales process
  • University degree or equivalent experience

Software Support Analyst
Manchester, UK

The Minimum Requirements for this position are:
  • Technical working understanding of PC & server hardware architecture and Windows OS functionality to an administration level
  • A working knowledge of MS SQL database structure and queries
  • Solid, and well developed, problem management skills
  • Solid, and well developed, customer care skills
  • Technical working knowledge of one or more Enterprise Workforce Management software package
  • An awareness of telecommunications and networking architecture
  • An awareness of Call Centre operations
  • Linux knowledge desirable
  • European language skills desirable
  • Excellent verbal and written communication skills
Essential Duties and Responsibilities:
  • Respond to service requests, which can include

    • Incidents impacting normal production operation
    • Validation of proposed changes
    • Requests for training
    • Queries on product functionality/operations
    • Accurately and promptly entering Service Requests & Incident details into the Service Desk System
    • Investigating the cause and resolution of incidents
    • Establishing appropriate operational workarounds to return clients to production status
    • Providing appropriate progress updates to clients in line with our contracted Service Level Agreements and specific commitments made with clients
    • Escalating incidents technically and to management as required, prior to SLA’s being breached
    • Adherence to all published applicable Noble Systems policies and procedures
    • Completion of all published applicable Noble Systems technical training material
    • Participation in the Support shift rota, which will include some evening and weekend work

QA Analyst
Philippines

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties may be assigned:
  • • Write and execute test plans and test cases for software components.
  • • Design and implement automated tests in Python.
  • • Prepare Test Summary Reports based on test results.
  • • Maintain up to date and accurate information in defect tracking system.
  • • Work closely with Software Development and QA in US.
  • • Ability to handle stress.
Requirements:
  • Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • At least 2 years Quality Assurance or Software Testing experience in similar capacity. Automation test experience is an advantage.
  • Experience in developing and executing test plans, use cases and test cases.
  • Some scripting language coding experience (Python, Javascript) a plus.
  • Good written and verbal communication skills in English
  • Flexible schedule
Benefits:
  • Full-time position with flexible work schedule
  • Training in Atlanta US for top performers (visa requirements apply – company paid)
  • HMO and Group Life Insurance coverage upon joining date

Please submit your comprehensive resume at Unit 2108 Raffles Corporate Building, Emerald Ave., Ortigas Center, Pasig or email at jobsphp@noblesys.com

Technical Writer
Philippines

Responsibilities include:
  • Work closely with software developers and quality assurance engineers to document new features within the product, develop release notes, installation documentation, etc.
Qualifications:
  • Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • Excellent written and oral communications skills
  • Ability to learn complex software applications
Experience (least 3 years work related exp.) on the following technical skills:
  • Technical writing
  • Microsoft word
  • RoboHelp
  • Candidates with the following experiences are preferred
    • Microsoft applications (excel, powerpoint)
    • Microsoft Visual Studio
    • MadCap Flare
    • Work Force Management software
Benefits:
  • Full-time position with flexible work schedule
  • HMO and Group Life Insurance coverage upon joining date

Please submit your comprehensive resume at Unit 2108 Raffles Corporate Building, Emerald Ave., Ortigas Center, Pasic or email at jobsphp@noblesys.com

Technical Support Engineer
Philippines

Responsibilities include:
  • Learning a complex and customizable proprietary software package
  • Comprehensive technical problem resolution via phone
  • Ability to troubleshoot problems from infrastructure knowledge and symptoms given
  • Timely and detailed documentation of issues
  • Handling of high profile customers through phone and email
  • Issue management including escalation as necessary
  • Effective coordination with both local and US-based management teams
  • Working with a global team of technical staff to resolve issues
General Requirements:
  • Excellent time management skills
  • Excellent verbal and written communication skills
  • Previous experience working in a ticketing system
  • Ability to react quickly and effectively in a high pressure, time-sensitive environment
  • Candidate possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • Fresh graduates are welcome to apply with high academic grade in technical skills
Technical Requirements:
  • Linux/Unix Operating System administration experience
  • Database administration experience
    • PostgreSQL
    • Structured Query Language
    • CLI
  • T1/VoIP configuration and troubleshooting experience
  • Asterisk administration and troubleshooting experience
Benefits:
  • Full-time and regular position (with morning / mid / night shift)
  • Company paid training in Atlanta head office for top performers
  • HMO and Group Life Insurance coverage upon joining date

Please submit your comprehensive resume at Unit 2108 Raffles Corporate Building, Emerald Ave., Ortigas Center, Pasig or email at jobsphp@noblesys.com

Project Manager
Sydney or Melbourne, Australia

Responsibilities include:
  • Managing overall client implementations to ensure that the implementation is completed in accordance with the items purchased, in budget and on time
  • Coordinating all necessary resources, establishing timelines, and communicating updates to all parties including Noble Systems executives
  • Conducting regular calls with the client and technical resources to review requirements, prepare documentation, coordinate activities, etc.
  • Extensive tracking and reporting of all project activities, milestones, and deliverables
Requirements include:
  • 3+ years direct project management experience
  • Excellent written and oral communication skills, with strong interpersonal skills

Sales Account Manager
Sydney, Australia

Noble Systems has a sales centric culture, with a very strong focus on the success of their people, and business. Solution, sales and CRM solution training will be provided.

The successful applicant will be responsible for:
  • Sales cycles
    • Prospecting, building value-based relationships particularly with managers and executives
  • Managing existing client relationships and looking for opportunities to add further value to clients
  • Meeting quarterly targets and KPI’s
Candidate Profile:
  • Experienced enterprise solution based sales experience in Contact Centre Technology is preferred but not essential
  • Knowledge of sales process and effective sales techniques
  • Proven sales and customer service skills

Service Delivery Manager
Melbourne, Australia

Responsibilities include:
  • Managing overall delivery to clients to ensure solutuion deployments are completed effectivlty with quality, in scope and budget
  • Ensuring clients receive quality of service, the appropriate response to issues, managing change control process and proactively addressing potential issues
  • Managing a technical delivery team consisting of project managers, implemenation engineers and trainers
  • Prioritise duties and projects whilst ensuring internal policy and procedures are adhered to
  • Conduct regular meetings with the clients snr management to review issues, understand future needs, plans, etc, handle client escalations and expectations.
Requirements include:
  • Bachelor’s Degree in related field or equivalent experience.
  • 5 years experience in a technical services delivery role.
  • Ability to manage a services based team in a dynamic environment.
  • Abiity to engage in meeting with executive level ( i.e VP’s , CTO, IT Directors)
  • Strong technical aptitude and the ability to make technical based decisions
  • Ability to arhcitect a contact centre solution
  • Ability to prepare technical document for the client ( design documents, FDS, SOW etc)
  • Must be available on nights and weekends where necessary.
  • Ability to work with little or no supervision and meet performance metrics
  • Ability to multi-task
  • Ability to work in a very fast- paced environment
  • Must be able to defuse escalated situations
  • Knowledge of telephony solutions, call center technology and enterprise solutions is essential
  • Travel may be required

Solutions Trainer
Sydney or Melbourne, Australia and Manchester, UK

Responsibilities include:
  • Deliver training courses for Noble Customers on the full Suite of Noble Products. Whilst the primary role is end user and Administrator Training, the role may also include some Project Management activities
  • Provide internal and external training on the Noble System Solution
  • Providing Multi-channel training content for use within the organization and to Noble customers
  • Provide support services to internal and external clients as directed
  • Maintain a professional image and demonstrate a willingness to contribute at all levels
  • Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
  • Facilitate resource scheduling
  • Facilitate customer and internal conference calls
Requirements include:
  • Existing knowledge of Contact Centre technologies a must with knowledge on Workforce Management platforms highly regarded

Technical Support Engineers
Cracow, Poland

Successful candidates will have or will be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills. They will provide exceptional customer-oriented support for software implementations and on-going maintenance.

Key Areas of Responsibility:
  • Provide consulting to customer IT divisions for proper infrastructure setup and install proprietary software as part of a larger deployment team
  • Document and educate customer on software installation design and settings
  • Directly interact with customers to resolve urgent production and non-production issues
  • Detail customer interactions and document knowledgebase articles and/or product enhancements to empower customers for self-support
  • Limited travel
Successful candidate will have experience with:
  • Linux/Unix Server Operating System
  • Databases SQL, experience with PostgreSQL, Oracle or another major RDBMS
  • Ability to read Python, Perl, Java source code is preferred
  • Windows Server Administration
  • Contact Centers
  • Fluent English
In addition, a successful candidate will have one or more of the following skills:
  • Previous management experience - technical or non-technical
  • Experience working with computers
  • Communication of technical information to nontechnical audiences
  • Experience interacting with customers and management with varied experience and personalities